Question 1

How long does custom production and shipping take?

Accepted Answer

Custom production takes 3-5 business days. Shipping ranges from 5-14 business days worldwide. Tracking details are provided upon shipment.

Question 2

Can I return a customized product?

Accepted Answer

Because personalized products are custom-made to order, we only accept returns for material or printing defects. If your product is damaged or incorrect, we will replace it immediately.

Question 3

Are card payments secure?

Accepted Answer

Yes, all card payments are fully encrypted and processed securely by Stripe. We never store your card details on our servers.